Introduction
When you’re entering the world of cryptocurrencies, one of the most critical aspects is security. The idea of owning digital assets like Bitcoin, Ethereum, and many others comes with the responsibility of protecting them. The site ledger.com/start is the official entry-point provided by Ledger (“Ledger SAS”) to help you set up your hardware wallet and related software in a secure, guided way.
This guide will cover:
What the site is and why it exists.
Preparations you should undertake before you begin.
Step-by-step set-up of your Ledger device and software.
How to use the Ledger Wallet (formerly Ledger Live) software/app.
Ongoing security practices and maintenance.
Frequently asked questions and troubleshooting.
Final remarks and next steps.
What is ledger.com/start and Why It Matters
The URL ledger.com/start serves as the recommended starting place for anyone who has purchased or is about to purchase a Ledger hardware wallet. It provides official instructions for activating the device, installing companion apps, and ensuring everything is set up properly to protect your private keys. The reason it matters is simple: with crypto, you truly “own” your assets only if you also securely manage the private keys. If those keys are lost or compromised, the assets are at risk. Ledger’s approach is based on providing a hardware wallet (offline storage for keys) plus a software interface (Ledger Wallet app) that allows you to interact with your assets while keeping the keys secure.
By going via the official setup path, you reduce risks of malware, phishing, wrong device configuration, and other common failures.
Preparations: What to Have Before You Begin
Before you visit ledger.com/start and start the setup, it’s advisable to gather a few things and ensure you’re ready:
Purchase from a trusted source – Make sure your Ledger hardware device (such as “Ledger Nano S”, “Ledger Nano X”, etc) is purchased directly from Ledger or an authorised reseller. This reduces the chance that the box or device has been tampered with.
A trusted computer or mobile device – To install the companion software (Ledger Wallet) you'll need a safe computer or mobile device (smartphone/tablet) that you trust. Avoid using public/untrusted computers.
Good internet connection & power – You’ll need to download software, possibly update firmware, connect USB or Bluetooth (depending on device), so a stable environment is helpful.
Secure backup medium – You’ll generate a recovery phrase (sometimes 24 words) which is your backup. You should have a proper way to record it (preferably offline, on paper or metal backup) and store it somewhere safe and confidential (not in an online file, not in a photo, not in cloud storage). This step is critical.
Understand basics of crypto key-ownership – While ledger.com/start will walk you through steps, it helps to understand that controlling your private key means controlling your assets. If you lose your private key or recovery phrase, you may lose access.
Once these are in place, you’re ready to move ahead.
Step-by-Step Setup via ledger.com/start
Here is a walkthrough of how to use ledger.com/start to set up your device and software:
1. Navigate to the official page
Go to https://ledger.com/start. It’s important to type the URL yourself (or use a bookmark you trust) rather than clicking suspicious links, to avoid phishing. The official support article confirms: Start the Ledger Wallet application → Welcome screen → Get started.
2. Choose your device
Once you’re on the start page, you’ll be asked to select which Ledger hardware device you own (for example: Ledger Nano X, Ledger Nano S Plus, Ledger Stax, etc). The device you choose will determine some of the setup steps (screen size, connectivity type, features). Ledger
3. Unbox and physically connect the device
Unpack the hardware wallet.
Ensure the packaging is intact and the device hasn’t been pre-configured or tampered.
Connect the device via USB (or Bluetooth if applicable) to your computer or mobile device.
— The start guide will prompt you to turn on the device (if necessary) and follow on-screen instructions on the device itself (e.g., selecting language). Ledger
4. Install the Ledger Wallet software/app
On your computer or mobile, download the official “Ledger Wallet” app (previously called “Ledger Live”).
Install it according to your OS (Windows/Mac/Linux or iOS/Android). The support article details installation instructions.
Open the app and click “Get Started”. Choose “Set up new device” (or restore device if migrating) and follow prompts.
5. Set up a PIN on your hardware wallet
On the Ledger device itself you’ll be prompted to choose a PIN. Choose something secure, memorable only to you, with the length as required by the device (e.g., 4-8 digits).
Enter the PIN on the device screen (not on the computer).
Setting a PIN helps ensure that even if someone physically gets your device, they cannot use it without the PIN.
6. Write down your recovery phrase
After the PIN step, the device will generate a recovery phrase (typically 24 words, but it may vary depending on the device).
The Ledger.com/start guide emphasises: Write these words down on the provided recovery sheet (or other offline medium) in exactly the order shown.
Store the sheet in a secure place (for example, a safe-deposit box or other safe physical location). Do not photograph it, store it in the cloud, email it, or share it.
Without this phrase, if your device is lost/damaged/stolen you may not recover your assets.
This is one of the most important security steps in the setup.
7. Update firmware on the Ledger device
After initial setup, the device will likely require a firmware update to ensure it has the latest security features and bug-fixes. Ledger’s instructions show how to update via the Ledger Wallet app (“My Ledger” section) while the device is connected.
It’s important to keep your device firmware up to date, as vulnerabilities may be patched via updates.
8. Install crypto apps on the device (if needed)
The Ledger hardware wallet works with many coins and tokens, each might require an “app” on the device (for example a Bitcoin app, Ethereum app, etc).
In the Ledger Wallet software, navigate to “Manager” or “My Ledger” (depending on version), install the apps for the coins you intend to use.
The device screen will prompt to approve each installation.
9. Create accounts in the software and link to the device
In the Ledger Wallet software, you can create “accounts” representing your holdings (e.g., a Bitcoin account, an Ethereum account, etc).
The device will act as a secure signing authority for transactions. When you send or receive crypto, you will use the device in tandem with the software.
10. Transfer crypto / receive assets
Once everything is set up (device connected, software ready, apps installed, accounts created), you can receive crypto by providing your public address (visible in software) and verifying it on your device screen.
To send crypto, you prepare the transaction in the software, then you must confirm it on the device (the device screen displays details and you approve).
Because your private keys remain on the offline device, this workflow keeps your keys protected from internet-connected threats.
11. Explore additional features (optional)
The Ledger Wallet software supports many other features: buying crypto via integrated providers, swapping between assets, staking certain coins, interacting with Web3/dApps. Ledger+1
You can diversify your crypto holdings, but always ensure you understand the service provider and risk involved.
The start page may link to “Compatible wallets and services” so you can see which third-party integrations are supported. Ledger
12. Confirm everything is working & keep safe
After you’ve received your first asset(s), verify balances in the app, check the transaction history, and test the send/receive workflow (perhaps with a small amount first).
Store your recovery phrase securely, keep your device firmware and software updated, and ensure you keep the physical device in a safe place.
If you ever lose your device, you can recover your assets with your recovery phrase onto a new device—but only if that phrase is safe.
How to Use the Ledger Wallet App (formerly Ledger Live)
With the hardware device set up, the companion Ledger Wallet software brings the user-interface and day-to-day management. According to official materials:
It lets you top up (buy or receive) crypto, transfer funds, and manage accounts. Ledger
It allows you to connect to dApps (decentralised applications) via Web3, in a secure manner, since your private keys are offline. Ledger
It facilitates swaps across chains (CEX/DEX), allowing you to exchange one asset for another within the app, while keeping control of your keys. Ledger
It supports staking and earning rewards, so your assets can work for you (e.g., earning rewards on coins like ETH, SOL) while retaining self-custody. Ledger
Here’s a typical usage flow:
Open Ledger Wallet on your computer or phone.
Connect your Ledger hardware device.
View your portfolio: you’ll see all the accounts you’ve added, the balances, recent transactions.
To receive crypto: select the account → “Receive” → copy the address → verify the address on the device screen (this is critical for security).
To send crypto: select the account → “Send” → enter destination address and amount → the device will prompt you to review the transaction details (amount, fees, destination) and approve via the device buttons.
To swap or buy: in the software choose “Buy” or “Swap” → choose asset(s) → select provider → the service will execute while your keys remain offline and secure.
To stake: in the app navigate to “Earn” or “Staking” → choose coin and provider → review terms & rewards → approve via the device.
To manage dApps / Web3: connect the device via software to your dApp of choice (e.g., NFT marketplace) and approve actions on the hardware wallet.
Stay updated: the software will display updates (firmware, apps) and notifications. Install updates as they appear.
Because the private keys never leave the hardware signer, your risk from malware or remote attacks is markedly reduced relative to custodial or purely software wallets.
Ongoing Security Best Practices
Setting up correctly is just the start. Maintaining security over time means adopting good habits. Here are key practices:
a) Secure your recovery phrase
Store it offline, in more than one physical location if necessary (safe, bank safe-deposit box, etc).
Do not store it digitally (on computer, phone, cloud).
Do not share it. Nobody from Ledger, no service provider or support person should ask for your recovery phrase.
Consider a metal backup (fire/water resistant) if your assets are large or long-term.
b) Keep firmware and software updated
Ledger periodically releases firmware updates for hardware devices (to patch vulnerabilities, add features). Installing these promptly is important. Support articles emphasise this. Ledger+1
Also update the Ledger Wallet app on your computer/mobile when prompted.
c) Physical security of the hardware device
Store your Ledger device in a safe place when not in use.
Avoid leaving it connected to an always-on computer if not needed.
Consider how many devices you use: some users maintain one device for day-to-day interactions, one for long-term storage (cold wallet) as a strategy of compartmentalisation.
d) Be vigilant with transactions
Always verify on the device screen the recipient address and amount when sending, before approving.
Check that the software address matches the one on the device.
For receiving, check that the address you share is correct and matches what your software shows.
e) Beware phishing and impersonation
Only use the official website ledger.com and the official app from trusted stores (Google Play, Apple App Store) or official download links.
Be cautious of unsolicited emails, messages, or websites claiming to “help you recover your device” or “enter your recovery phrase” — legitimate support will never ask for your recovery phrase.
Confirm the URL ledger.com/start is correct and secure (https) before proceeding.
f) Backup and redundancy
Consider maintaining a backup of your hardware device (another unit) or a plan for recovery using your recovery phrase.
Make sure the recovery phrase backup is stored in a different physical location than the device, in case of fire, theft, or natural disaster.
g) Understand your limits and responsibilities
With a hardware wallet, you are fully responsible for your keys. If you lose the recovery phrase and the device is lost, you may lose access permanently.
Keep track of your seed phrase, PIN, and device status.
Consider writing down and securely storing device details (model, firmware version) plus a record of major transactions, for your own records.
Frequently Asked Questions & Troubleshooting
Here are common questions and issues you might face when using ledger.com/start and the Ledger ecosystem:
Q1: What happens if the device is not detected?
A: If your Ledger hardware device is not recognized by your computer or mobile device during setup, check your USB cable, try a different port, ensure device is powered on, check that firmware is updated. The support article on the Ledger site covers this. Google Sites+1
Q2: Can a beginner (with no crypto experience) use ledger.com/start?
A: Yes — the start page is designed for users of all levels. It walks you through from “first-time setup” onward. Though familiarity with basic crypto concepts helps, you can follow the guided steps. Google Sites
Q3: How often should I update firmware?
A: Whenever a new firmware version is released, you should update. Because security vulnerabilities may be patched in new versions, updating is part of best practice. The site mentions firmware updates as part of the setup. Ledger+1
Q4: Which coins/tokens are supported by the Ledger wallet/app?
A: The Ledger Wallet software supports 15,000+ crypto assets, including major ones like Bitcoin, Ethereum, Solana, XRP, stablecoins, tokens, etc. Ledger+1
Q5: What if I lose my device but have my recovery phrase?
A: If you have stored your recovery phrase safely, you can recover your assets by purchasing a new compatible Ledger device and restoring the wallet using that phrase.
If you lose both device and recovery phrase, unfortunately you may lose access permanently.
Q6: What if I forget my PIN?
A: If you forget your PIN, many devices allow you to reset the device and then restore using your recovery phrase. But if you lose both PIN and recovery phrase, you lose control of the assets. Always keep both secure.
Q7: Are third-party services safe?
A: The Ledger ecosystem includes third-party providers for buying, swapping, staking, etc. Ledger emphasises that “crypto transaction services are provided by third-party providers. Ledger provides no advice or recommendations on use of these third-party services.” Ledger
It’s wise to research each service, understand fees, terms, and risk before using.
Q8: Hardware wallet vs exchange vs software wallet — what’s the difference?
A: A hardware wallet keeps your private keys offline (cold storage) and under your control — which is considered far more secure than storing assets on an exchange (custodial wallet) where you don’t control the keys, or using a software wallet that remains connected to internet (hot wallet) and is more exposed to threats. Ledger’s materials explain this. Ledger+1
Final Remarks and Next Steps
Following ledger.com/start carefully gives you a strong foundation in securing your crypto assets. Some final takeaways and suggested next steps:
Take your time during setup: don't rush when writing down your recovery phrase or installing firmware. Mistakes here can cost you later.
Test with small amounts first: before transferring large sums, try sending/receiving a small amount so you’re comfortable with the process.
Use safe physical storage: treat your recovery phrase like you would a bank vault key.
Review periodically: check your firmware version, software version, connections, and security environment every few months.
Stay informed: crypto security evolves. The Ledger blog and support pages are useful for updates.
Consider your usage type: For example, if you’re actively trading small amounts you might keep one device active; for long-term “hold” assets you might treat another wallet as deep-cold storage.
Plan for risks: What happens if you travel, if the device is lost/stolen, or if you become unavailable? You might set up a backup plan (trusted person, instructions) while ensuring you don’t compromise security.
In summary
The page ledger.com/start is your guided gateway into the safe setup of a Ledger hardware wallet plus companion software. By following the steps—connect device, install software, set PIN, record recovery phrase, update firmware, install apps, create accounts, receive/send crypto—you take full control of your digital assets and their underlying keys. Combine that with ongoing best practices (secure backups, updates, cautious usage) and you’re giving yourself a strong security posture.
Remember: In crypto, not your keys, not your coins. Your hardware wallet gives you the keys—your setup and security habits give you the control.